Privacy Policy

Information We Collect

Hewitt Emergency Services collects information you choose to provide through this website, including your name, email address, phone number, project details, quote request information, messages, uploaded photos or documents, and any other information you include when contacting us.

When the shop or account features are active, order, account, shipping, billing, and payment-related information may be collected through WooCommerce or other payment and ecommerce providers configured on the website.

How We Use Information

We use information to respond to requests, prepare quotes, schedule work, communicate about products or services, process orders when ecommerce is enabled, improve the website, protect against spam or abuse, and maintain business records.

Uploads and Project Files

If you upload photos, documents, vehicle information, equipment information, or project files, those files are used to evaluate your request and communicate with you about the work. Do not upload sensitive information unless it is necessary for your project.

Cookies and Analytics

This website may use cookies, local storage, analytics tags, and similar technologies to remember cookie preferences, understand website traffic, and measure actions such as phone clicks, email clicks, quote form submissions, directions clicks, product inquiries, and shop/account interactions.

If Google Analytics, Google Tag Manager, or similar tools are added, those providers may receive page and event information according to their own privacy terms.

Third-Party Services

The website may link to or use third-party services including JotForm, Facebook, Google Maps, WooCommerce, payment processors, shipping providers, email delivery providers, spam protection services, and website hosting providers. Those services may collect information under their own policies when you use them.

How Information Is Shared

We do not sell personal information. Information may be shared with service providers who help operate the website, process payments, deliver email, host files, provide analytics, prevent spam, or complete requested business services. Information may also be shared when required by law, to protect rights and safety, or to complete a transaction you request.

Data Security and Retention

We use reasonable safeguards for website information, but no website, email system, or file upload process can be guaranteed completely secure. Information is retained as long as needed for business, legal, accounting, warranty, project, and customer-service purposes.

Your Choices

You may contact us to request an update or deletion of information you previously provided, subject to records we need to keep for legitimate business or legal reasons. You can also disable cookies in your browser, though some website features may not work the same way.

Contact

Questions about this privacy policy can be sent to Hewitt Emergency Services at zhewitt@hewittemergencyservices.com or by calling (925) 783-3722.