Information about custom products, quote approvals, shipping, pickup, returns, and warranties.
These proposed policies are under review. Contact Hewitt Emergency Services to confirm the terms for your order.
Many Hewitt Emergency Services products are made to order or tied to a specific vehicle, piece of equipment, mounting surface, finish, or installation need. Product listings, cart totals, and checkout details should be reviewed as estimates until Hewitt Emergency Services confirms fitment, scope, lead time, and availability.
Prices, deposits, and balances should be confirmed before work begins or an order is released. Custom work may require a deposit. Changes requested after design, fabrication, ordering, or scheduling may affect price, timeline, and availability.
Lead times depend on current workload, parts availability, materials, finish work, customer approvals, vehicle access, fire season demands, and shipping availability. Any lead time shown online should be treated as an estimate unless confirmed in writing.
Some products may ship by parcel carrier, while larger or custom items may require freight, pickup, delivery, or installation. Shipping costs, carrier selection, packaging, insurance, and delivery details should be confirmed before checkout is made live.
Stock items may be eligible for return only if unused, undamaged, and approved in advance. Custom, modified, installed, fabricated, electrical, special-order, or made-to-fit items may not be returnable once work has started, materials have been ordered, or the item has shipped.
Warranty handling should be reviewed by item and project type. Customer-provided equipment, existing vehicle wiring, third-party accessories, misuse, improper installation by others, damage, or vehicle changes may affect coverage. Fitment details should be confirmed before ordering.